We have listed below some of the most frequently asked questions. However, if your question is not listed below please drop us an email at firstname.lastname@example.org our friendly staff will reply to you within 3 working days.
I am interested in your products and would like to see them before making my purchase decision?
Yes, please contact us at email@example.com our friendly staff will be able to advise you on where to view the products. Some products are available at our warehouse for viewing and others may be available in our showrooms.
For the address of our warehouse and showrooms, please refer to our contact list page.
Is cash on delivery (COD) available on Perfecta?
Cash on delivery is not yet available at all.
How do I buy good(s) on Perfecta website?
You see something you love, and click on the product page. Click “Add to Cart” then creating an account with us or CHECK OUT AS GUEST
Once you’re all set to complete shipping information and your payment, access the Shopping Cart at the top-right hand corner of every page, then click “Checkout”. You can also modify or delete items from the shopping cart at your convenience.
What type of payment methods do you accept?
We accept payment by debit or credit cards Visa/Master thru PayPal or Paynow.
Is it safe to pay by credit card online?
Yes, our online payment gateway is provided by PayPal one of the largest and most advanced internet payment companies. PayPal is able to provide a safe and secure online payment environment and it is used by many merchants around the world.
What is delivery charge?
Please take note that delivery is “Free of Charge” for mattress and bedframe when you order online. Our free delivery is from Monday to Friday 10.00 a.m. to 6.00 p.m. only. If you require Saturday delivery it can be arrange for a fee of $30. Please take note that delivery timing is subject to our arrangement and delivery routes. For order of bedding accessories only there is a flat rate delivery fee of $3 as the item will be delivered by third part logistic providers.
How long until I receive my delivery?
For most mattresses we do have stocks in our warehouse and delivery can be arrange within 7 days from order date placed. For bedframe, please take note that the lead lime is usually around 12-14 days as item is made to order and you may select your material and colour preference. For any urgent order, you may also reach out to us at Tel: 6853 5333 or email: firstname.lastname@example.org
Do you ship to overseas address?
At present, we do not ship to overseas address. If you require such service, please contact a freight forwarding company to arrange for you.
Can I change my order after it is placed?
Our online order system does not allow you to change your order once it is confirmed. Therefore, it is important that you carefully consider our products and only proceed to make a purchase when you are sure it is what you wanted to purchase.
Will I be notified prior to delivery?
Please take note that after order is placed online our team will contact you by phone in 2-3 working days to provide update on your order with us. For delivery timing, our team will contact you by phone one day in advance to inform you of the delivery timing for the scheduled day. If you need to change your delivery date, please reach out to us at Tel: 6853 5333. We seek your kind understand and patience while at home waiting for our delivery to arrive.
My house is not ready. Can I postpone my delivery date?
Please email to us or contact us in advance if you need to postpone your delivery date to another date. However, please note that due to limited spaces in our warehouse we are only able to accommodate a short term delay. You may need to make a separate arrangement for storage should the postpone date is more than 2 weeks after your original scheduled delivery date.