Frequently asked questions

FAQ

We have listed below some of the most frequently asked questions. However, if your question is not listed below please drop us an email at service@perfectamattress.com our friendly staff will reply to you within 3 working days.

I am interested in your products and would like to see them before making my purchase decision?

Yes, please contact us at service@perfectamattress.com our friendly staff will be able to advise you on where to view the products. Some products are available at our warehouse for viewing and others may be available in our showrooms. 

For the address of our warehouse and showrooms, please refer to our contact list page.

Is cash on delivery (COD) available on Perfecta?

Cash on delivery is not yet available at all. 

How do I buy good(s) on Perfecta website?

You see something you love, and click on the product page. Click “Add to Cart” then creating an account with us or CHECK OUT AS GUEST

Once you’re all set to complete shipping information and your payment, access the Shopping Cart at the top-right hand corner of every page, then click “Checkout”. You can also modify or delete items from the shopping cart at your convenience.

What type of payment methods do you accept?

We accept payment by debit or credit cards Visa/Master thru PayPal or Paynow.

Is it safe to pay by credit card online?

Yes, our online payment gateway is provided by PayPal one of the largest and most advanced internet payment companies. PayPal is able to provide a safe and secure online payment environment and it is used by many merchants around the world.

What is delivery charge?

Please take note that delivery is “Free of Charge” for mattress and bedframe when you order online. Our free delivery is from Monday to Friday 10.00 a.m. to 6.00 p.m. only. If you require Saturday delivery it can be arrange for a fee of $30. Please take note that delivery timing is subject to our arrangement and delivery routes. For order of bedding accessories only there is a flat rate delivery fee of $3 as the item will be delivered by third part logistic providers.

How long until I receive my delivery?

For most mattresses we do have stocks in our warehouse and delivery can be arrange within 7 days from order date placed. For bedframe, please take note that the lead lime is usually around 12-14 days as item is made to order and you may select your material and colour preference. For any urgent order, you may also reach out to us at Tel: 6853 5333 or email: service@perfectamattress.com

Do you ship to overseas address?

At present, we do not ship to overseas address. If you require such service, please contact a freight forwarding company to arrange for you.

Can I change my order after it is placed?

Our online order system does not allow you to change your order once it is confirmed. Therefore, it is important that you carefully consider our products and only proceed to make a purchase when you are sure it is what you wanted to purchase.

Will I be notified prior to delivery?

Please take note that after order is placed online our team will contact you by phone in 2-3 working days to provide update on your order with us. For delivery timing, our team will contact you by phone one day in advance to inform you of the delivery timing for the scheduled day. If you need to change your delivery date, please reach out to us at Tel: 6853 5333. We seek your kind understand and patience while at home waiting for our delivery to arrive.

My house is not ready. Can I postpone my delivery date?

Please email to us or contact us in advance if you need to postpone your delivery date to another date. However, please note that due to limited spaces in our warehouse we are only able to accommodate a short term delay. You may need to make a separate arrangement for storage should the postpone date is more than 2 weeks after your original scheduled delivery date.

WARRANTY

Perfecta guarantees to make good, by repair or replacement of part(s), any manufacturing defect in your Perfecta Mattress attributable to faulty materials and/or workmanship within the stipulated warranty period commencing from the date of purchase, provided that you, the Purchaser, return the duly completed and signed warranty card to Univonna within ten (10) days from the date of delivery. This warranty is also subject to the following terms and conditions:
  1. This warranty covers defects in material and workmanship in the following components:
    • a.   All kind of spring system used in the mattress. Any loose coil or wires that are broken and protrude through the fabric of the mattress from the warranty period stated from date of purchased.
    • b.   Mattress sagging and or body indentations of more than one and half inches as determine by mattress industry standard.
  2. Any claim under this warranty is to be made to Perfecta at 10 Admiralty Street, #02-86 NorthLink Building, Singapore 757695, together with proof of purchase (either original purchase receipt or invoice) and the Purchaser’s copy of the warranty card or by email request with proof of purchase send to email service@perfectamattress.com
  3. This warranty is extended only to the original purchaser of the product at the original delivery address.
  4. Repair or replacement of the product does not extend or renew this warranty.
  5. The cost of replacement or repair will be pro-rated and charged based on the remaining years in the product’s warranty. An assessment fee will be incurred for investigating and identifying the cause of the issue. If the customer concurs with the suggested corrective actions, additional fees for transport and service will also be applied to proceed.
  6. This warranty does not cover the following:
    • a.   Covers or fabrics for your mattress under wear and tear.
    • b.   Firmness and comfort of individual preferences under wear and tear.
    • c.   Floor samples sales or sales made on “as is” basis.
    • d.   Damaged due to improper use and care and non –domestic use.
    • e.   Any mattress that found to be in unsanitary condition and or infested with bed bugs.
    • f.   Impressions on the mattress measuring 38mm (1.5 inches) or less are considered acceptable. These indentations, which can be seen on the bedding, are a normal result of the comfort layers adapting to the body’s shape. As a result, it is common to find body impressions within the 38mm (1.5 inches) range on mattresses, and they are not considered faults in the manufacturing process.
  7. Perfecta’s decision on all questions relating to complaints as to defects either of workmanship or materials shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at Perfecta’s sole discretion.
  8. If identical material is not available at the time of product service, Perfecta reserves the right to substitute other material of comparable quality.
  9. Save as precluded by law, this warranty does not cover any claims for consequential loss or damage and Perfecta makes no other warranties, expressed or implied.
  10. This warranty covers:
    • a.   In respect of manufacturing defects detected within six (6) months from the date of delivery, the cost of material components, replacement parts, labor and transportation charges;
    • b.   In respect of manufacturing defects detected after six (6) months from the date of delivery, the cost of material components and replacement parts only, with all labor charges and transportation costs (if any) to be covered by the Purchaser.

WARRANTY FORM


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SHIPPING & DELIVERY

In this section, you will find some important guides to look after your leather lounges so that you can enjoy many years of comfort from your new leather lounge.

Please take note that delivery is “Free of Charge” for mattress and bedframe when you order online. Our free delivery is from Monday to Friday 10.00 a.m. to 6.00 p.m. only. If you require Saturday delivery it can be arrange for a fee of $30. Please take note that delivery timing is subject to our arrangement and delivery routes. For order of bedding accessories only there is a flat rate delivery fee of $3 as the item will be delivered by third part logistic providers.

Please take note that after order is placed online our team will contact you by phone in 2-3 working days to provide update on your order with us. For delivery timing, our team will contact you by phone one day in advance to inform you of the delivery timing for the scheduled day. If you need to change your delivery date, please reach out to us at Tel: 6853 5333. We seek your kind understand and patience while at home waiting for our delivery to arrive.

For most mattresses we do have stocks in our warehouse and delivery can be arrange within 7 days from order date placed. For bedframe, please take note that the lead lime is usually around 12-14 days as item is made to order and you may select your material and colour preference. For any urgent order, you may also reach out to us at Tel: 6853 5333 or email: service@perfectamattress.com 

Please take note that our free delivery is to one drop off point address only. The given address should have ready access and at lift landing for our delivery team. Additional fee is chargeable when there is a need to climb up floors using staircase. The fee chargeable is $10 per item per floor and payable in cash to our delivery team.

Upon delivery of your order, please check and confirm that your order is correct and in good condition. Should you find any defective item you may reject the delivery and our team will re-schedule a new delivery for your order. If you find any defects after delivery, please contact us within 7 days at Tel: 6853 5333 or email: service@perfectamattress.com 

If you missed the delivery on a scheduled delivery day, please contact us at Tel: 6853 5333 to re-arrange a new delivery date & timing. Please take note that a second delivery is chargeable and the fee is $50.0